Policies

COMPANY INFORMATION

Trading Name: DG Biocare Group Pacific Pty Ltd;
 ABN: 74 139 947 934; 
Trading address: Shop G9c 47 Ashmore Road 
Bundall Qld 4217
 Australia.

Landline Phone number: 07 56 999910
; Fax number: 07 55 047822; 
Email address: info@dgbiocaregroup.com
; Website: www.dgbiocaregroup.com

WEBSITE

Description of goods: Complementary Medicine Herbal Tonic; Pricing: per item as per webpage
; Transaction currency: All transactions are processed in AUD.

SHIPPING POLICY

All prices displayed on this website include shipping within Australia. International shipping prices are as per website.

DELIVERY TIMEFRAME

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.

SHIPPING DESTINATIONS

DG Biocare Group Pty Ltd ships goods Australia wide and International.

SHIPPING AND DELIVERY POLICY

We deliver products Australia wide using Australia Post. Shipping costs are included in the purchase cost and are not dependent upon weight or size of order.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending upon your location within Australia.

CUSTOMER SERVICE POLICY

DG Biocare Group is committed to providing exceptional customer service and quality products. We endeavour to ensure that all products listed on our website are currently in stock and that pricing is true and correct. Standard delivery timeframes are between 3 – 7 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

REFUND POLICY

You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website.

PRIVACY POLICY

DG Biocare Group is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalize your shopping experience with us only. DG Biocare Group uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from DG Biocare Group only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalized shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you wish to make. Your IP address will be stored along with a transaction number that allows us to track your order.

SECURITY POLICY

When purchasing from DG Biocare Group your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. A 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre: info@dgbiocaregroup.com

DISCLAIMER

DG Biocare Group Pacific Pty Ltd makes no guarantee that the information contained in this document to be true or accurate.
The information contained in this document has been compiled by third parties, with other references taken from known publications. It is advised that the readers of this document verify the information provided as may be relevant to their own requirements.
DG Biocare Group Pacific Pty Ltd accepts no responsibility or liability from information contained in this document.